All gaming rules will follow our partners’ site rules. In the event of a dispute we will forward the customer’s complaints to our partners’ support teams and will keep our customer informed of the latest developments. However, we reserve the rights to follow our partners’ final decision. Please be informed that our partners reserve the rights to void, refuse and reject any bets placed by customers who are suspected of abnormal/irregular bets or use of artificial intelligence (bots). We provide the best security to protect our customer gaming account on the server. i1xe.com will not take any responsibility for any credit losses, if player account being hacked from their side. We will only take the responsibility if security issue is from our gaming server. To prevent fraudulent activity, players are not allowed to withdraw without playing after depositing.
i1xe.com will take every reasonable precaution to ensure the security of players’ accounts. We employ the highest level of security software and personnel to ensure that your account will be protected from hackers and malicious activities. However, please take note that it is the player’s responsibility to keep their username and password safe and private. Please take care not to share your username and password with anyone. i1xe.com will not be responsible in the case that your password has been compromised or stolen due to player negligence.
The default rollover is 5 × (Deposit + Bonus). All bonuses shall be given only once per person, household, real money account, registered email address, computer or payment method details. If a second account is opened by any player, all bonuses and winnings will be forfeited on both accounts and original deposits returned. All bonuses awarded in i1xe.com are pre-wager offers. Bonus funds will be credited to a player’s account immediately after a qualifying deposit for wagering purposes. Bonus funds may be cashed out once the required wagering requirements have been fulfilled. All wagers made in i1xe.com will use the player’s own funds before any bonus funds. If a player requests a withdrawal prior to meeting the wagering requirements of any active bonus, the withdrawal request shall be declined. Unless explicitly stated otherwise in the terms of any promotion, only 25% of total wagers placed on any game of PaiGow and Roulette (all variations) will count towards the wagering requirement of any bonus. Any player found to be using any 3rd party software or automated playing technology shall have all their bonuses and winnings removed, original deposit returned and account closed. Where a bonus is active on a player’s account, minimal risk wagering (i.e. Backing Red & Black on Roulette or Banker & Player on Baccarat) is not permitted. Any player found using this strategy shall have all bonus and winnings made void from their balance. i1xe.com reserves the right to amend, cancel or reclaim any bonus at any time. i1xe.com reserves the right to extend or decrease any promotional time period at any time. i1xe.com reserves the right to request sufficient proof of a player’s identity at any time. Such evidence must prove a player’s personal information, payment details and any other additional information that may be required to pass relevant security checks. Where any promotion dates overlap or qualifying criteria for two offers are met, the promotion with the highest bonus percentage reward shall take precedence. Multiple deposits may be made to claim multiple bonuses unless otherwise stated. Wagering requirements do not stack. The first deposit bonus and second deposit bonus will always take precedence over any other promotions. No employee or relative of any employee or representative at i1xe.com may hold an account or take advantage of any promotional offer. Whilst i1xe.com makes every effort to keep all player information details secure and confidential, we reserve the right to publish the first name, first initial of surname and city/country of any player for promotional purposes. Players will always be made aware before any publication is made. By participating in any promotion run by i1xe.com, players agree to abide by these terms and those listed under each individual promotion. Any player unwilling to agree to these terms should contact the i1xe.com support team for further information. Bonus promotions are for a limited time only.
i1xe.com reserves the right to only credit your account balance after confirmation of deposits being received. Please keep your bank receipt or transaction reference number as we might request it as proof of transfer. You are advised to contact our customer service after you have successfully completed the transaction. We will credit your account balance within 15 minutes after confirmation. Members should provide their username, bank account number and account balance when requesting for withdrawal. There is a MYR5 admin charge for any withdrawal below the amount of MYR30. For your security, we reserve the right to refuse member withdrawals during the verification process should there be any discrepancies in the information provided. If you have any doubts, please contact our customer support for further clarification. It is our aim to provide you a safe and risk-free portal for our partner sites. i1xe.com reserves the right to hold your withdrawal if your account is under investigation for fraudulent activities. As a measure to prevent fraud, cheque deposits will not be accepted. Our partners reserve the right to reduce the bet limits of customers who are suspected under abnormal/irregular bets circumstances or actual use of artificial intelligence (bots) without prior notice.